Customer Success Associate / Manager

Deliver high-level administrative support to the board during regular operations and special meetings.
Establish and maintain working relationships with the local community members; actively contribute to community engagement initiatives as assigned.
Conduct analysis of community needs and resources to support strategic plans.
Collaborate with city team members and partners to design and implement community outreach.
Plan, develop, and administer neighborhood engagement programs that improve quality of life and liaison services in dedicated neighborhoods.

Interviewed, supervised, trained, and evaluated library staff and After School Matters summer interns.
Effectively managed weekly payroll, timesheets, and salary for library staff.
Managed an annual programming, collection, and emerging media budget of $25,000 evaluated results against goals, and generated lessons learned for improvement.
Managed bi-weekly department and branch staff meetings while submitting weekly patron service reports.

Employed empathy during strength-based and group therapy framework while assisting youth in their daily interactions.
Managed project outcomes using paper and electronic data systems for 10 Chicago Public Schools (CPS) and over 200 preschoolers.
Processed personnel forms, bi-weekly payroll, and 75 accounts payable weekly.
Collaborated with community partners and funders to optimize Inclusion and Diversity.

Completed Degree in August 2017

Completed Degree with Honors in 2012