Data analytics professional; recently completed Google Data Analytics Professional Certificate. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, Excel, Sheets, Tableau and R. Dedicated worker with strong communication, organization and analytical skills.
Received, cleaned and prepped service area data using ChildPlus database and Microsoft Excel to help build recruitment strategies that resulted in full enrollment
Provided monthly enrollment reports for the agency management team
Conducted internal agency income eligibility audits to ensure compliance with the Office of Head Start
Monitored participant attendance using ChildPlus Performance Panel and Microsoft Power BI
Provided customer service and resolved queries over the phone for patients, doctors, nurses and hospital staff for 8 Beaumont Hospital locations (Royal Oak, Troy, Grosse Pointe, Farmington Hills, Dearborn, Trenton, Taylor and Wayne)
Facilitated communications via paging between patients, doctors, nurses and hospital staff.
Troubleshooted paging and communication issues using SmartCenter database
BA in Communications and Public Relations
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