Practice Administrator Marris Orthodontics
Advance patient collections and insurance claim processing, ensuring accurate contract activation and presentation. Offer assistance in treatment area when necessary, including sterilization, impression-taking, and retainer fabrication. Assign system privileges to new team members in practice software, address arising software issues, and draft scheduling templates as well as calendars. Create correspondence templates. Addressing negative patient/parent experiences effectively, always aiming for a mutually beneficial resolution. Handle necessary communication for active patients, respond to records subpoenas, provide FSA and HSA insurance information for patient submissions, and oversee financial adjustments and unique payment arrangements. Manage the practice's main email account and promptly respond to incoming correspondences.
• Spearheaded the autopay system and introduction of advanced treatment offerings, including Invisalign, LightForce, and Dental Monitoring through OrthoFi.
• Tackle challenging conversations with patients or parents regarding their conduct, appointment inconsistency, expectations, or practice exclusion.
• Initiated a journey with Marris Orthodontics, a modest establishment with only two clinical chairs. Implemented an all- encompassing strategy, drawing from a wealth of practical knowledge, culminating in transforming the practice into a state-of-the-art orthodontic practice with six clinical chairs and a bustling schedule. Harnessed precious experience to ensure meticulous maintenance of time logs, payrolls, performance assessments, and mundane deposits while spearheading marketing initiatives.