Scrum Master

• Supports and coaches the Product Owner in effective techniques for building and prioritizing the product backlog. Ensures that the team always maintains a healthy backlog of two iterations of READY user stories.
• Schedules and facilitates Scrum events, Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective and backlog refinement.
• Increased the team’s overall timely completion and sprint velocity by 35% through effective retrospectives, problem solving leading to adoption of new techniques such as reducing batch sizes and improving the flow work in progress items (WIP)
• Ensures burnup/burndown charts are up to date and visible throughout the sprint.
• Conducts Sprint Review sessions at end of every sprint with the scrum team and stakeholders to review the increment, receive acceptance/feedback for future enhancements.
• Fosters a psychologically safe and unified environment through adoption of scrum and agile values, effective facilitation, and adherence to team norms.
• Provides agile coaching support to the team using a servant leadership style whenever possible and leading by example.
• Utilize team feedback and Scrum metrics to identify areas of opportunity and worked with the team to continuously improve.
• Successfully transformed the teams from waterfall mindset to agile by through effective training on Agile/Scrum 101, new product development and quality practices and coached them to adopt Agile practices.
• Coaching my teams on the Definition of Done, story readiness, story sizing and estimation techniques.
• Coaching multiple Scrum teams responsible for implementing and maintaining salesforce enterprise applications
• Scrum Master for team that migrated data from Salesforce Classic and implemented Salesforce Lighting

• Facilitated Agile events: backlog refinement, sprint planning, sprint review, sprint retrospective, daily standups.
• Utilized professional facilitation, coaching, conflict management, mediation, techniques to help the teams become a high-performing team.
• Managed agile artifacts, product backlog, sprint backlog, burndown charts and velocity in Jira Software.
• Supported the Product Owners/Managers and technical teams to define requirements for new and existing system modifications, prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders.
• Mapped out project dependencies to inform the necessary sequence of development.
• Participated in the Scrum of Scrums and coordination of dependencies.
• Collaborated with other Scrum Masters within the Agile Release Train (ART) and escalated impediments and risks to the RTE.
• Ensured effective and efficient collaboration between team members and project stakeholders thereby fostering quality communication within multiple scrum teams.

• Facilitated project kick-off meetings with multiple Scrum teams, non-agile workstreams, internal staffs, and key stakeholders to ensure project objectives, scope and responsibilities were well defined and transparent.
• Coached teams to deliver value to the business from Project Initiation through delivery of final product and release.
• Enable visibility and transparency for core teams and stakeholders. Proactively communicating sprint status, issues and risks to stakeholders and senior leadership team,
• Promoted an empowered, self-management, collaborative, multidisciplinary team environment that fostered shared ownership, creativity, and innovation.
• Facilitated scrum events including refinement, daily scrum, sprint review, retrospectives, and sprint planning meetings.
• Communicated with stakeholders across the board, including senior leaderships, LOB owners, managers, and the development team to ensure goals are clear and the visions are well aligned with business objectives.
• Assisted with internal and external communication, improved transparency, and radiated information from the
• team level to the management level.
• Supported the development of product roadmaps, strengthening the presence of the team as an Agile center of
• excellence, actively contributing to the organization’s Agile Community.
• Worked closely with management and clients to identify and define project requirements, scope, and objectives to meet the expected outcome.

• Assisted in the development and design of business process documentation and the refinement of existing one.
• Created the detailed annual IPC (Individual Plan of Care), PCP (Person Directed Plan) for clients.
• Participated in daily and monthly meetings to ensure engagement.
• Supported project implementation to provide individuals with intellectual disabilities services virtually.
• Elicited requirement from clients employing different techniques and document them.
• Raised the technical knowledge of the group through training and continuous professional development.
• Supported the team by empowering them to self- organize and innovate to increase agility.
• Defined and agreed on the progress made with the team to validate increment completeness and quality expectations.
• Collaborated with families and managers to prioritize work items and assist the team.

Bachelors of Science in Psychology
Mental Health Certificate

Masters in Clinical Psychology