Volunteer Coordinator

Work with the Core Team and Area Program Managers to assess the need for volunteers to enhance program delivery and service throughout the year.
• Identify assignments that provide meaningful opportunities for both individual and corporate volunteers.
• Build and maintain relationships with students, parents, schools, and community members.
• Prepare job descriptions for all volunteer opportunities.
• Promote all volunteer programs and opportunities at community events.
• Form partnerships with schools, universities, churches, and other local
organizations to develop and utilize volunteers.
• Maintain volunteer opportunities on the Literacy Now and partner
organization websites such as, Signup Genius and Connect4Literacy.
• Recruit, schedule and manage volunteers for Literacy Now events and
programs.
• Implement a screening process for potential volunteers following
Literacy Now’s policies and adhering to Literacy Now’s contracts with
school districts and program partners.
• Plan and organize volunteer events, scheduling, logistical arrangements,
and promoting events such as, Cardio for a Cause with Literacy Now’s
Young Professional Group.
• Track volunteer hours using Salesforce.
• Weekly updates, or as needed, to Program Director and other Literacy
Now staff members responsible for the program, event or project utilizing volunteers.

Maintained a calendar of outreach activities, including community events, workshops, and other communication opportunities.
• Tracked outreach event attendees and collected information used to enhance public outreach efforts
• Provided technical support for clients applying for assistance by helping them with administrative tasks such as creating an online application, scanning documents, and submitting documents
• Conducted monthly home visits for disabled and elderly clients
• Provided variety of disaster recovery client services including support
services, referrals, financial assistance, and long-term disaster recovery
plans
• Assisted in budgeting temporary housing assistance for clients
• Created weekly reports of new and approved clients
• Maintained accurate and timely client file documentation that
complies with agency policies and guidelines including intake,
assessments, case notes, quarterly review, and revisions
• Coordinated up to 200 client updates to discuss direct assistance and
case status

Greeted customers daily upon entrance, serving as a friendly face for the company.
• Assisted customers over the phone regarding store operations, product, promotions, alterations, and orders.
• Answered customers’ questions and addressed problems and complaints in person and via phone.
• Managed weekly online orders by contacting customers and operating an efficient pick-up process.
• Balanced the cash register ensuring all cash and credit transactions processed correctly
• Fulfilled customer needs by answering questions and complaints in person and via phone.