Senior Field Technician

Trained new team members, established schedules and managed inventory.
Communicated with vendors, upper management and peers.
Prepared detailed reports documenting service activities performed on each job site.
Inspected and tested mechanical products to locate defects or malfunctions.
Repaired and maintained production machinery in accordance with manufacturer
specifications
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Collaborated with other technicians to resolve complex issues quickly and efficiently.
Assisted with training of junior technicians in proper installation techniques and safety protocols.
Averaged 45 hours a week
Minimized customer callbacks and equipment failure by reviewing job upon completion.

Replaced defective components or parts as needed.
Performed troubleshooting and repair of equipment in accordance with manufacturer
specifications.
Tested and calibrated instruments to ensure accuracy and reliability.
Maintained records of repairs, calibrations, and tests performed on equipment.
Conducted preventive maintenance procedures according to established schedules.
Filled out work orders, repair logs and maintenance plans to document work completed.
Delivered on-the-job training and development initiatives to new hires.
Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Majority independent work
Average 40 hours per week

Managed and ran operations for two high sales stores (min. 13 employees per store)
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Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing
duties.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Answered product questions with up-to-date knowledge of sales and promotions.
Created monthly reports for senior management summarizing operational performance metrics.
Strengthened work flow productivity by hiring, managing and developing top talent.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Maintained accurate records of employee performance reviews.
Resolved customer complaints in a timely manner.
Generated repeat business by responding to customer concerns with friendly and
knowledgeable service.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy
specific products.
Ensured compliance with safety regulations and company policies.
Averaged 45 hours per week

Managed daily delivery operations to ensure timely and accurate deliveries of goods.
Organized routes for drivers, assigned tasks, and monitored performance in order to optimize
efficiency.
Coordinated with vendors and customers to ensure smooth delivery processes.
Maintained records of shipments and invoices for tracking purposes.
Ensured compliance with applicable laws and regulations related to transportation and
logistics.
Assisted in the preparation of shipping documents such as bills of lading, packing lists, customs
forms.
Monitored inventory levels and reordered supplies when needed.
Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
Controlled costs by negotiating prices with vendors and suppliers.
Responded quickly to any changes or unexpected delays during deliveries.
Investigated lost or damaged shipments and implemented corrective actions where necessary.
Handled escalated situations involving driver disputes or other urgent matters promptly.
Notified customers of delays to decrease calls to support.
Drove delivery truck or van to transport orders for emergencies.
Received quarterly employee awards
Averaged 40 hours per week

QA Testing
Bug Reports
Test Cases
Jira
Test Rail
Chrome Dev Tools
Smoke Testing
Charles Proxy
Sanity Testing
Software build
Scrum
Agile
Linux
Performance Testing
Selenium
SQL
System Testing
Test Automation
Test Plan
iOS
Project Management
Software Testing
UI/UX
SDLC
Bug Life Cycle
Waterfall
Xcode
BrowserStack
Unit Testing
Black Box Testing

Binary Coding
Hardware Assembly
Operating System
Networking
Software
Troubleshooting