Marketing Specialist

Outlined finances, goals and daily operations of Made Men Entertainment company in detailed business plans.
Achieved financial savings of $1,000 through effective cost reduction strategies.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Oversaw operational aspects of successful Entertainment business, including long-term planning, staff hiring and training, and procedure development and implementation.
Provided elite customer service to over thousands of customers per year by resolving escalated problems and calmly responding to shifting priorities.
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Performed event coordination for larger parties and gatherings.
Coordinated with participating vendors during event planning.

Overcame objections using friendly, persuasive strategies
Delivered scripted sales talks to customers reached via manual and automatic dialing systems
Opened new accounts and documented personal, demographic and payment information in system Established excellent sales ability and strong interpersonal skills with confident and persuasive approach Explained product prices and packages as well as answered questions and addressed concerns of customers
Resolved conflicts and negotiated mutually beneficial agreements between parties
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs