Customer Success Manager

- Maintain over 400 long-term customer accounts worth over $6M through exceptional customer service.
- Handle customer service complaints with the utmost professionalism providing knowledgeable responses and building trust and company loyalty.
- Communicate recommendations, strategies, and plans to clients with confidence and clarity.
- Communicate with clients to ensure that all of their needs are understood and addressed.
- Build strong client relationships to maintain old business and acquire new customers.
- Collaborate with various internal departments to ensure that they fulfill all customer requests.
- Effectively facilitate meetings and demonstrate brainstorming and consensus-building skills.
- Act as the client's representative ensuring that their demands are met with a focus on improving the customer experience.
- Collect and analyze consumer behavior to understand changing needs.
- Trained and mentored 15 employees on company policies and safety procedures.

- Customer-first approach to handling needs with a sense of urgency and compassion.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
- Exercised independent judgment on small and medium-sized client engagements including taking a lead role on key components of a larger project.
- Assisted customers with basic shopping needs and ensured their needs are met.
- Prepared products to be shipped to other stores and customers' homes.
- Used established safety guidelines while operating store equipment.
- Ensured products were properly secured to reduce loss and eliminate hazards to team members and customers.
- Processed online orders and assisted customers and other employees with in-store product pickup.
- Achieved customer success by working effectively independently and collaboratively with internal and client team members.
- Trained new hires on the usage of company software