- Designed and delivered English lessons for beginner-level students aged 2-6 at the Montessori preschool.

- Managed financial administrative tasks, including raising purchase orders, processing resident admin and rent payments, debt chasing and generating necessary statement letters.
- Ensured the accuracy, security and GDPR compliance of student data according to UCL policies.
- Created new resident bookings and allocated rooms, recorded sensitive student information.
- Conducted and documented student residence inspections to maintain high-quality standards.
- Oversaw the reporting and completion of necessary maintenance work within the properties.
- Reported health, safety and security incidents following UCL Accommodation Health & Safety procedures.
- Assisted in coordinating residents’ social events and represented UCL Accommodation during these functions.
- Cultivated and sustained productive working relationships with internal UCL departments.
- Delivered decisive and effective responses to student complaints, providing assistance and resolution to disputes.
- Prioritised students' well-being within the UCL Accommodation environment.
- Managed UCL Summer School accommodation annually, overseeing the stay of students from global universities.
- Provided guidance to students on quarantine requirements amid the COVID-19 pandemic and monitored compliance with quarantine protocols.

- Facilitated the smooth onboarding of new students, coordinating transportation arrangements, accommodation, training materials, equipment and uniforms, as well as safety briefings and induction day scheduling.
- Managed multiple student accommodation sites, ensuring strict adherence to Housing Standards and Policies.
- Engaged in individualised one-on-one communication with students, focusing on general well-being and providing pastoral care.
- Effectively addressed and resolved students’ complaints, coordinating with colleagues as needed.
- Handled Tier 4 Visa Confirmation of Acceptance for Studies (CAS) applications and letters, monitoring students' attendance to ensure compliance with UK Visa and Immigration (UKVI) Sponsor Licence.
- Coordinated subsequent training phases for students between international Academy bases.
- Oversaw the training processes of Military pilots, including the preparation of Training Agreements.
- Provided end-of-training support for students, assisting with pilot license submissions and job applications.
- Offered administrative support for Ground and Flight Schools, managing examination and accommodation bookings, compiling students' training files and managing airside pass applications.
- Acted as secretary for the board of directors, handling drafting and circulating meeting agendas, preparing minutes, confirming venues and managing travel arrangements.
- Provided executive assistance to the CEO, coordinating diary and email management, organising and filing expenses and maintaining confidential documents.
- Created and managed students’ and staff personnel files in accordance with GDPR and UK Visa and Immigration (UKVI) standards.
- Led staff recruitment and selection processes, issuing data-sensitive letters, employment contracts and other HR-related documentation.
- Managed Fire Safety and Risk Assessment at the Academy.
- Prepared for and participated in Academy Open Days and Marketing Events.

- Took the lead in the day-to-day operations of a 24-hour business, demonstrating effective leadership.
- Planned and executed comprehensive logistics strategies to optimise efficiency.
- Maintained strict adherence to Civil Aviation Authority security standards.
- Conducted routine internal audits to support continuous CAA compliance monitoring.
- Led the interviewing and training processes for operations, quality control and delivery teams.
- Reviewed employees during probation period and conducted quarterly performance appraisals.
- Effectively managed disciplinary matters within the framework of the Company's standards.
- Implemented efficient scheduling for Inflight teams, ensuring seamless operations.
- Proactively predicted and prepared the business for peak operational periods.
- Inspected Inflight kitchens to ensure compliance with Health & Safety regulations.
- Managed stocktaking processes to streamline goods ordering and inventory control.
- Regularly evaluated suppliers to ensure alignment with the business standards.
- Participated in client business review meetings on a national and international scale.
- Processed customer feedback to address service gaps and enhance customer satisfaction.
- Organised and facilitated culinary training sessions for flight crews.
- Managed invoice processing and generated monthly sales reports for partner businesses.

- Liaised with prominent London-based restaurants and department stores to fulfil unique client requests, ensuring exceptional service standards.
- Ensured client inflight requests comply with the Civil Aviation Authority regulations.
- Conducted security screening of goods and delivery vehicles, meticulously handling documentation.
- Planned and supervised daily operations, including strategic logistics planning.
- Effectively resolved client conflicts through phone, in-person and email communications.
- Organised regular client meetings to foster customer loyalty and explore opportunities in new markets.
- Proactively researched and engaged with new providers to enhance supply quality and operational efficiency.
- Collaborated with Absolute Taste Inflight global offices to streamline operations.
- Handled client invoicing and managed payment processes.