An operations professional with experience supporting business operations across healthcare, education, aviation, hospitality, and recruitment.
Specializing in investigating complex operational issues, validating information across multiple systems, and handling confidential data in fast-paced remote environments.
Detail-oriented with strong expertise in documentation, compliance, and process improvement, with a focus on accuracy and service quality. Using analytical thinking to enhance operational efficiency.
Experience includes roles that required independent ownership of high-volume requests, cross-functional coordination, and consistent communication with customers, candidates, students, and internal teams.
Comfortable working in remote and international environments, supporting onboarding, logistics, scheduling, and operational workflows across multiple industries.
Fluent in English, Russian, Belarusian, and Lithuanian, and currently learning Khmer.
Investigated complex operational cases by reviewing evidence across systems and ensuring decisions aligned with SOPs. Validated documentation, scheduling records, payment information, and operational data to resolve customer cases. Identified inconsistencies, escalated recurring issues, produced accurate case documentation, and supported onboarding for healthcare professionals in a fully remote environment.
Screened and assessed candidates against programme requirements and eligibility criteria. Managed onboarding documentation, travel arrangements, and placement logistics across Asia and the Middle East. Coordinated with partners to support placements and resolve operational issues.
Designed and delivered beginner English lessons while managing classroom responsibilities.
Managed bookings, sensitive data, and financial administration while ensuring accuracy and GDPR compliance. Resolved student inquiries and accommodation issues with a focus on well-being and service quality. Coordinated logistics for Summer School programs and liaised with international students and university departments.
Managed onboarding and training logistics for international aviation students across global bases. Monitored attendance and visa-related documentation to ensure compliance with UKVI Sponsor Licence. Supported student welfare, provided executive-level support to the CEO, coordinated schedules, travel, communications, and confidential documentation, and managed HR administration and records in line with GDPR.
Oversaw 24/7 inflight operations, ensuring smooth logistics, compliance with Civil Aviation Authority standards, and team scheduling. Led staff recruitment, onboarding, training, performance reviews, and continuous improvement in service delivery and process compliance. Coordinated stock management, supplier assessments, and customer feedback processes.
Coordinated daily logistics and operations for in-flight services. Liaised with high-profile London restaurants and suppliers to fulfill bespoke client requests and collaborated with global offices to improve operational efficiency and service consistency.
BSc, International Hospitality and Tourism Management
Bachelor's degree in International Hospitality and Tourism Management.
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