Information Technology

• Provided tech support with professionalism customer service with employees across the UBS network via phone & email.
• Provided education and training to these employees while giving the best customer services.
• Help coach other new employees or assist with projects within the firm in order to create a simpler way to engage problems.
• Help with team building to promoting a culture of diversity.
• Possesses strong to communicate and /or problem solve, both in writing and verbally, with all levels across the organization.
• Scheduled meetings with the team leaders and management different ways to address problems with the technology to help decrease the call volume.
• Trouble with different devices from Apple, Microsoft and Android Devices including Google while these users are working remotely or in the office.

• Provided professionalism customer service to clients with health care questions and problems across the US via phone & email.
• Researched and resolved customer inquiries regarding their account discrepancies, and overdue issues.
• Assisted client with their health care plans & different places they could go within their health care plan.
• Assisted and educated the clients on how to use the websites or call additional people to help them with their plans.
• Troubleshoot and / or reset passwords for the share care portal / websites.