I'm a seasoned Customer Success Manager with years of experience in the SaaS industry, both B2B and B2C. With a demonstrated history of working in the Information Technology and Service Industry, I strive to combine my love and knowledge of technology with years of experience in communication to deliver excellence and the absolute best experience for the customer.
- Onboarding marketing agencies and in-house marketers
- Performing product demo calls with newly onboarded clients
- Assisting via live chat, Zoom, and email with immediate issues
- Ensuring customer retention via regular and proactive outreach
- Reporting on churn analysis
- Working on proactive side projects such as guides and articles
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
