Project Manager

* Identify and drive continuous improvement in providing resources for global programs, developing framework and streamlining current processes and new initiatives to promote efficiency and growth of the international Development, Operations and Finance teams
* Create training guides and facilitate training sessions of the operating procedures for the Development and Deployment international departments in properly managing the international portfolio and managing the hotel lifecycle
* Oversee multiple projects to ensure the integration of Radisson Hotel Group Americas are processed with attention to detail and meet required deadlines
* Provide analytics reporting to prepare monthly/quarterly operational data highlighting insights and key performance metrics for the international portfolio for key stakeholder

* Manage the creation and revisions of negotiated terms of the franchise development contracts for Signature brands hotels in compliance with internal stakeholder approvals
* Collaborate with Legal, Finance, Credit, Brand Management, Owner Portfolio Management, etc., to expedite projects, overcome obstacles, meet deadlines, enhance processes and ensure timely the execution of development contracts to support corporate growth targets
* Conduct geo-spatial market analysis to ensure the Choice Impact Policy is enforced, research of existing and new applicant portfolio, finances and business history, and assist the Development team with preparation of business cases to provide to Committee for review and approval
* Create training materials for new Franchise Development associates to provide continued learning and present updates at the annual Franchise Development Meetings

* Collaborate with the Opening Services, Legal, Accounting, Treasury and Finance departments to appropriately communicate in ensuring franchisees have satisfied all obligations required for incentive payments to be distributed and ensure payments are processed upon verification
* Provide reporting and analysis of past franchise development deals to provide insight into potential future trends to evaluate and reassess the budget
* Manage, track, and follow-up on franchise sales leads from Choice associates, development marketing leads and company website submissions to provide to the Development team
* Review and processes information provided by the International Master Offices to process international franchise applications in Salesforce and PeopleSoft
* Research, obtain approvals, prepare wire transfer forms and track dead deal and special refund payments

* Step in as acting manager to lead and train a team of eight from January 2017 to January 2018
* Lead for a project in expanding the department using outsourcing to capture lost and future business by analyzing, evaluating, researching, budgeting, working with software developers and collaborating with several departments including Learning and Development, Finance, IT, etc.
* Lead for the restructuring the Disaster Relief Recovery program resulting in a 316% increase in revenue
* Create standard operating procedure guides and presentations to facilitate training for new hires and the Groups team in Mexico and evaluate their progress to manage and adjust distribution of leads and accounts
* Collaborated with the Software Engineer and Salesforce Consultants to strategize, customize and implement Salesforce z360 for the Group Sales team to effectively manage and distribute account and non-account leads
* Manage the RFP lifecycle by providing consultative communications including conducting needs assessments, positioning appropriate solutions, coordinating pricing proposals, and exploring alternative options for opportunities related to Groups, Meetings, Events and Special Projects

Bachelor of Science in Business Administration and Marketing