Operations Manager The Joy Clinic
Managed clinic reception, greeting clients, and scheduling appointments, providing a welcoming and efficient experience for pet owners.
- Assisted with patient check-ins, obtaining medical histories, and ensuring accurate record-keeping in electronic health records (EHR) systems.
- Coordinated and tracked inventory of medical supplies, medications, and pet food, ensuring adequate stock levels and timely reordering.
- Provided support during veterinary procedures, including animal restraint, preparing surgical instruments, and maintaining a sterile environment.
- Collaborated with veterinarians and veterinary technicians to ensure smooth patient flow and adherence to treatment plans.
- Handled billing and invoicing processes, addressing client inquiries and managing financial transactions accurately.
- Maintained cleanliness and organization in exam rooms, treatment areas, and the reception area to create a comfortable and professional environment.
- Assisted in the training of new staff members on clinic procedures, customer service, and use of EHR systems.