Support Analyst Insite360
Resolve issues in a timely manner by providing customer support and troubleshooting
software-driven remote equipment, leading to a quality score of 98%.
● Utilize Oracle SQL Developer to write SQL queries to build daily management score
cards.
● Collaborated with team members to build Power BI dashboard to visualize business
KPIs, resulting in a 12% increase in Productivity.
● Follow Standard Work protocol and ticket processing to create/update service requests,
increasing operational efficiency.