Program Coordinator

Administrative Proficiency:
- Expertise in managing calendars, scheduling appointments, and coordinating meetings.
Strong organizational skills to handle complex tasks and prioritize effectively.
Proficient in handling travel arrangements, accommodations, and itinerary planning.
Communication and Relationship Management:

Project Management:
- Proven ability to initiate, plan, execute, and close projects efficiently.
- Skilled in defining project scope, objectives, and deliverables, while managing resources and timelines.
- Experience in tracking project progress, identifying risks, and implementing mitigations.

Event Planning and Management:
- Expertise in orchestrating corporate events, conferences, and seminars.
- Strong attention to detail when managing event logistics, including venue selection, catering, and audiovisual setups.
- Proficient in creating event budgets, coordinating vendors, and ensuring seamless execution.

Problem Solving and Adaptability:
- Quick decision-making skills to address unexpected challenges and urgent matters.
- Ability to adapt to dynamic environments and changing priorities.
- Strong critical thinking skills for finding effective solutions to complex issues.
- Skilled at managing multiple tasks and responsibilities simultaneously.

Confidentiality and Discretion:
- High level of integrity when handling sensitive information and confidential matters.
- Demonstrated ability to maintain strict confidentiality in all interactions and tasks.

Leadership and Team Collaboration:
- Ability to work collaboratively with cross-functional teams and diverse personalities.
- Experience in coordinating team efforts, delegating tasks, and ensuring efficient teamwork.
- Effective communication to lead, motivate, and inspire colleagues to achieve shared goals.

Detail-Oriented Approach:
- Meticulous attention to detail in all aspects of work, from documentation to event coordination.
Thorough review of materials to ensure accuracy and quality.

- Provide sophisticated calendar management for CEO
- Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements
Arrange and handle all logistics for Board meetings and events:
- schedule meetings
- draft agendas
- develop, compile
- distribute presentation materials
- Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including:
- assisting with special projects
- designing and producing complex documents, reports, and presentations
- collecting and preparing information for meetings with staff and outside parties
- composing and preparing correspondence
- maintaining contact lists
- making travel arrangements
- completing expense and mileage reports
- Serve as the primary point of contact for internal and external perties on all matters pertaining to the CEO, including those of a highly confidential or critical nature
- Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately
- Anticipate CEO’s needs in advance of meetings, conferences, etc.
- Complete projects by assigning work to appropriate staff, including the Executive Team, on behalf of the CEO

- Using social media marketing tools to create and maintain the company’s brand
- Working with marketing professionals to develop social media marketing campaigns
- Leading marketing campaigns
- Interacting with customers and other stakeholders via the company’s social media accounts
- Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
- Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
- Designed all company marketing materials in Canva
- Stayed knowledgeable on current events related to accessibility to ensure relativity in content and interactions
- Remained knowledgeable of accessibility guidelines and changing policies while creating accessible content
- Maintained vendor relationships to ensure services were delivered in a timely manner
- Curate captions and copy across all marketing materials
- Develop and implement marketing strategies
- Manage multiple executive calendars
- Website content creation
- Manage day-to-day client relationships
- Work directly with CEO and the sales team to make sure they have proper marketing materials
- Manage and moderate activity across Facebook, LinkedIn, Twitter, and Instagram

- Direct manager of 7 customer support specialists
- Ensure the team is constantly meeting KPI’s
- Set goals and motivated the team in achieving them
- Lead weekly one on one meetings with each team member to review performance
- Supervised a total of 40 support specialists in shifts
- Responsible for managing on-shift efficiency, keeping our SLA, providing knowledge and assistance to specialists while maintaining a calm and pleasant working environment
- Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task
- Professionalism, with ability to balance urgency and decisiveness
- Always alert of on-shift trends. Whether the issue is technical, product or support related, I was responsible for escalating and liaising with the relevant department until the issue was brought to resolution
- Onboarding of new customer support employees including leading their training course