Project Manager

Builds and manages a tracking process for client’s approximately 50 yearly projects, invoices, and payments, including charitable giving, using a shared Google Workspace to ensure timely completion of projects, accurate payments from clients, detailed donation information and prompt payments to vendors

Conducts research and plans corporate and giving back events including a recent trip to Naples, FL for 25 attendees which included air travel, hotel stays, transportation, and a packed itinerary for 3 days which revolved around volunteering time at a non-profit and team building

Works independently to research, plan, schedule, and create itineraries for a client to visit over 70 locations within their territory on a yearly basis to adhere to organizational guidelines, stay on top of projects, and provide quality service to customers

ACCOMPLISHMENTS
Created an additional $18,000 in revenue for the last 2 years after reaching out to all past due accounts and offering payment plans

Analyzed, predicted, and revised project specific KPIs using ClickUp with the executive management team to ensure all projects aligned with the designated budget, timeline, and organization’s goals, resulting in efficient project rollout and approval of outside investors

Delegated tasks, offered solutions, and communicated progress and results of up to 10 consecutive projects to various internal teams via Zoom and Microsoft Teams calls to guarantee timely completion of projects within set budget

ACCOMPLISHMENTS
Created, implemented, and trained staff on a new client satisfaction survey and tracking process which increased repeat client ridership by more than 20%

Collaborated with the financial management team to create and revise budgets for over 50 events per year in order to track budget activities throughout the year, ensuring all events came in at or below budget

Presented financial reports including event profit/loss statement and event cash flow statement to executive team and board of directors on an every other month basis to show profitability of specific events and allow for a change in the direction of events in the future

Onboarded and offboarded event vendors and sponsors as chamber membership changed or as prices changed in order to stay within event budget and ensure all chamber members capable of working with event team had the opportunity to do so, allowing an increase in chamber vendors by 30% and an increase in event sponsorship by 15%

ACCOMPLISHMENTS
Highest event attendance for annual award celebration 3 years in a row which resulted in profits of $12,000, $17,000, and $26,000 at an annual event that was considered a “break even” event previously

Communicated with patients, analyzed feedback, and tracked in CRM software to ensure proper medical products were kept in stock and in use, increasing patient compliance by 20%

Accumulated patient feedback, insights, and needs, creating decks through PowerPoint and Slides and presented over 50+ pain points to senior management and internal teams

ACCOMPLISHMENTS
Produced over $50,000 in additional revenue by researching, enrolling, and managing a CPAP mask satisfaction return system using Google Workspace and HIPPA approved CRM software

Bachelor of Business in Marketing
Minor: Business Management