Customer Success / Virtual Assistant

• Arranged classroom locations, completed data entry, answered phones, and organized the office.
• Strengthened student motivation and morale.

• Attended weekly laboratory meetings to stay informed on the research being conducted.
• Learned various laboratory protocols such as: DNA extractions from roots and cultures, PCR, AGE, DNA quantification, maintenance and quantification of greenhouse experiments, plant tissue collection and sterilization, soil sample collection, and culturing of microbes.

• Delivered consistently professional, friendly, and engaging service.
• Promoted items on beverage lists and restaurant specials.
• Commanded detailed knowledge of menu items and ingredients to drive sales.
• Coordinated guests' entire dining experience within a team environment.

• Executed all front-office functions, including patient relations, check-in/check-out, scheduling, answering phones, and collecting payment.
• Verified patient information was accurate and uploaded properly in the EMR.
• Delineated insurance benefits.
• Sustained a professional and friendly attitude while multitasking.

• Monitored all activities in the front office.
• Evaluated performance and recommended merit increases, promotions, and disciplinary actions.
• Managed front desk staff schedules / time off requests.
• Resolved escalating patient issues.
• Collaborated with other department supervisors to ensure smooth flow of information within departments.

I majored in Philosophy and earned a Bachelor of Arts in May 2017.

I attended two years of medical school, but ultimately decided that I did not want to pursue a career in medicine.