Vice President

Hired to bring stability to a team in need of an experienced executive who can lead with strength of conviction and decision-making. Division oversight includes Admissions, Advising, Dual Enrollment, Early College, and Testing. Staff of 22 FTE includes a budget in excess of $2M.

IMMEDIATE EXPECTATIONS:

• Increased enrollment
o Created a strategic enrollment management plan; assisted with implementation of recently-purchased Slate CRM; overhauled admissions application; enhanced admissions philosophy and presentation; adjusted communication flow for all target populations; increased every aspect of the student funnel which led to an increase in annual yield
o Enrollment increase for FA24: 8.6% in headcount, 9.1% in credit count; SP24: 13% increase in headcount and credit count

• Enhanced Student Services
o Provided leadership for implementing a Guided Pathways model; created a brand standard for staff engagement with students; modified Advising model to be more proactive and intrusive

• Added responsibilities after position commenced
o Behavioral Intervention Team, Career Readiness, Conduct, and Internships

Directed development of new initiatives and programs designed to attract and retain a diverse student population, directly supervising 6 professional staff and providing leadership to 99 FTE across 13 departments including Admissions, Advising, Financial Aid, Registration, and Student Affairs, including disability services. Allocated and monitored $8M annual budget. Created and implemented governance policies and ensured compliance with all relevant state and federal regulations. CWI is a community college offering adult education, workforce training, and academic courses at 6 locations in the greater Boise area.

SELECTED ACCOMPLISHMENTS:

 Influenced over 20% increase in first-year enrollment in Spring 2023 and 4% uptick in retention over 5 years by driving understanding of the institution’s student demographics among division staff and intentionally cultivating buy-in for a “student-ready” vs. “college-ready” service model, which helped diversify staff and set the stage for net-positive growth.
 Created and filled Dean of Students position, bringing CWI into compliance in a number of areas—including disability and veterans’ services—and setting the stage for innovation and accountable growth.
 Collaborated with the Provost, academic deans, and other colleagues to continuously take the pulse of student experience and identify opportunities to support student success. Leveraged formal and informal channels for sharing insights and information and advocated for implementation of proven and promising solutions.
 Spurred implementation of technological enhancements, including a CRM, a chatbot, and text messaging with students, which increased operational efficiencies and customer engagement.
 Guided streamlining of Registrar and Financial Aid processes, which decreased error rates and students’ reliance on loans while boosting staff morale.
 Introduced new recruitment and retention initiatives like proactive advising and New Student Orientation. Redesig

Oversaw efforts to create a welcoming campus for all students, instituting new initiatives and programs designed to close achievement gaps, increase operational efficiencies, and change students’ lives. Provided leadership to 15 FTE across Division of Student Affairs and directly supervised 5 professional staff prior to restructuring in 2016. Developed and administered various $1M+ budgets. Penn State York is a commonwealth campus of Pennsylvania State University.

SELECTED ACCOMPLISHMENTS:

 As Chair of Enrollment Management Team, galvanized focus on enrollment challenges and opportunities and maintained daily responsibility for executing the Strategic Enrollment Plan.
 Led and motivated team broadly credited with increasing the incoming baccalaureate class size 12% over 5 years and the international student population more than 200% over 6 years. At departure, student retention rate was at an all-time high.
 Launched and enhanced a variety of programs that increased student engagement, including international spring break service trips, a new chapter of Student Veterans of America, and mentoring for all first-year students.
 Orchestrated week-long orientation program for international students that addressed known pain points and eased their entry into a new educational system and culture.
 Successfully advocated for $13.5M renovation and expansion of the student center.

Provide executive leadership for all student services and programs delivered by roughly 140 team members in the following departments: Admissions, Advising, Career Services, Clubs and Engagement, Conduct, Counseling, CRM, Disability Access Services, Financial Aid, Global Education, Multicultural Student Services, Orientation, Student Affairs, Title IX, Veterans Services, and Workforce Transitions. Responsible for $10-12M budget.

• Co-facilitating a strategic overhaul of Guided Pathways model to outline the student lifecycle for a variety of student entry points, pilot strategic enrollment management teams for academic divisions, and begin mandatory orientation and advising for students entering transfer programs
• Increased enrollment by 4.9 and 6.7 percentage points in first two terms
• Co-leading Strategic Enrollment Management Team to identify and track institutional enrollment goals
• Held individual listening sessions for all 140 team members within first six months
• Chaired committee to hire Vice President of Instruction
• Leading a $25M design and renovation project to bring enrollment services into a new One Stop location to better serve current and prospective students
• Serving as Title IX Coordinator
• Redesigning support systems and committees for greater communication for students with urgent needs
• Enhancing training and coordination for professionals who support behavioral intervention strategies
• Created a monthly newsletter to develop greater awareness of student services work across the institution; redesigned annual reports from each student services department
• Appointed to executive committee for the Washington Student Services and Support Commission

Completed coursework towards an Ed.D. in higher education administration. Currently working on dissertation.

Communications and Theater Arts