Eight years of sales and customer service experience, including business development, account executive, and sales management. Experience serving a diverse group of clients, including individuals, local communities, and large corporations. Has a direct working knowledge of Salesforce, Pipedrive, TMS, and Staff Suite CRMs. Is successful in utilizing his fluency in English and Spanish to build strong, long-lasting relationships with clients and peers.
• Maintain a productive call-to-close ratio, resulting in increased sales and revenue.
• Develop, implement, and maintain effective performance strategies, leading to financial growth.
• Establish and nurture relationships with potential clients in assigned territory, generating referrals and contacts.
• Follow up on leads generated by marketing activities, sales calls, and visits, ensuring a consistent pipeline of opportunities.
• Proactively contacted potential prospects, providing tailored logistics solutions to meet client needs
• Developed and maintained strong client relationships, resulting in residual business and increased customer satisfaction.
• Negotiated rates and bids, optimizing profitability and securing future business opportunities.
• Ensured timely pickup and delivery of goods by coordinating with dispatch and conducting check calls.
• Managed documentation and administrative tasks to ensure accurate and timely payment processing.
• Led a team of retail sales associates, driving sales performance and exceeding key performance metrics up by 38-46%+ over budget year after year.
• Demonstrated the Ashley Sales Approach by actively engaging with customers and resolving issues.
• Recruited, trained, and mentored store associates, fostering a positive and high-performing work environment.
• Analyzed operational and financial reports to identify trends and implement corrective measures.
• Ensured compliance with store policies and procedures, maintaining operational standards and office administrative routines.
• Delivered exceptional customer service to hotel guests, ensuring a positive experience.
• Handled guest inquiries, provided information, and resolved issues in a professional and timely manner.
• Provided prompt and friendly customer service, addressing inquiries and assisting with insurance-related needs.
• Worked with the agent to establish and meet marketing goals, driving business growth.
• Developed leads, scheduled appointments, and marketed appropriate products and services based on customer needs.
Associates of Arts
Business Administration/ Management
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