Education Administrator

I have leveraged my 15 years of dedicated experience in customer service and management roles at the University of Phoenix, I have honed my ability to deliver exceptional coaching and training that aligns seamlessly with many higher education roles. As an accomplished Enrollment Manager, I took immense pride in cultivating the excellence of my team through coaching and training. I conducted regular training sessions, with a focus on impactful phone call openings that underscored our service's value and fostered meaningful conversations. Through proactive coaching, I emphasized proven talking points, instilling daily practices that resulted in high-quality student interactions. By actively listening to phone conversations and offering immediate feedback through concise meetings, I facilitated ongoing enhancement and the cultivation of productive dialogues. The utilization of Salesforce enabled me to guide my team with positivity and effectiveness.