I am Marlyn Perez, a dedicated professional with a background in Journalism and a passion for making a positive impact. Fluent in both English and Spanish, I possess strong communication skills that have been honed through my experiences in various roles. As a Securities Operations Associate Senior at FIS Global, I have developed a keen eye for detail and an ability to manage complex workflows efficiently. I handle pension disbursements, monitor control accounts, and provide insightful reports to my manager.
Monitor all workflows and request queues (QForms, Sharepoint, Email) and responds within the defined service level standard
Process pension disbursements daily
Monitor all control accounts for exceptions
Review and clear all cash exceptions and share reconciliation items
Provide monthly, weekly or ad-hoc reports for manager
Participate with other team members in reviewing and assessing current practices and procedures
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Develop authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience
Promote the features and benefits of the Swarovski Crystal Society membership to all consumers and meeting established monthly membership sales goals
Maintain the spirit of ownership through demonstrating strong problem solving skills
Responsible for opening and closing store
Bachelor's
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