Business Analyst

• Lead and optimize logistics & supply chain operations by directing SAP Material Management (MM) processes, including inventory management, material storage, and consumption-based planning.
• Drive SAP MM integration for Sales & Distribution (SD) and Plant Maintenance (PM), enabling seamless and efficient business processes.
• Show leadership by devising and executing scripts for timely data updates and uploads on SAP Zip tables, ensuring data accuracy and system integrity.
• Direct data gathering and validation efforts from partner sources and Customer Master Data to support and empower the team's decision-making processes.
• Lead the charge in performing comprehensive database queries for statistical analysis and reporting, uncovering critical patterns and trends to drive informed business decisions.
• Initiated the utilization of AWS data hub to extract and analyze data, creating powerful Power BI reports for strategic decision making.

• Led and coordinated the enhancement of enterprise resource planning solutions, leveraging SAP S4/HANA application to streamline material and information flow across supply chain planning teams.
• Spearheaded Production Planning (PP) efforts, collaborating seamlessly with cross-functional teams to ensure on-time delivery of new products, effectively preparing them for successful market launch.
• Pioneered and expedited Purchase Order & Freight Order processing, while optimizing Inventory Management and Goods Receiving processes, resulting in the eradication of bottlenecks and enhancing overall operational efficiency.
• Creatively constructed Tableau reports, visually presenting data in easily comprehensible formats, empowering stakeholders to make well-informed and strategic business decisions.

• Directed the hands-on utilization of a wide range of AWS services, including IAM, EC2, Lambda, VPC, CloudFront, CloudFormation, Route 53, API Gateway, Direct Connect, Global Accelerator, SNS, Cost Explorer, S3, Storage Gateway, RDS, DynamoDB, and ElastiCache, to architect robust and scalable cloud-native applications.
• Prioritized security as a top priority, employing the principle of least privileges and implementing comprehensive backup systems, ensuring end-to-end data encryption for both transit and rest.
• Demonstrated expertise in monitoring and maintaining the AWS environment through CloudWatch and CloudTrail.
• Led the successful implementation of transformative projects, providing strategic technical guidance and adhering to AWS best practices and the well-Architected framework, ensuring the delivery of high-performance customer-facing applications on the cloud.
• Demonstrated leadership by delegating access effectively across multiple AWS accounts using IAM cross-account roles, streamlining access management and enhancing operational efficiency.
• Leveraged JIRA to expertly plan, track, and manage a wide array of requests, tickets, and incidents, ensuring streamlined and efficient support processes.

• Forged the establishment of efficient troubleshooting and restoration processes for meters and gauges, ensuring equipment fidelity and exceptional repeatability.
• Coordinated and led facility visits to assess equipment and rig working conditions, executing preventive maintenance measures to minimize downtime and maximize operational efficiency.
• Led the successful implementation of lean principles and the PCDA model, driving the attainment of a robust Quality Management System (QMS).
• Facilitated the strategic calibration of meter proving and prover loop systems, yielding precise measurements and enhanced system performance.

• Organized and ensured meticulous data compliance practices in alignment with the Data Protection Act 1998 (UK), instilling a culture of data security and privacy within the organization.
• Resolved and effectively addressed customer complaints regarding energy charges, while expertly recommending appropriate and tailored offers to enhance customer satisfaction and retention.
• Led a high-performing team, implementing proactive strategies that resulted in an exceptional 92% increase in customer loyalty, even amid a challenging 14.9% rise in electricity tariff.
• Composed a remarkable 72% increase in customer debt recovery, playing a pivotal role in boosting the company's overall profitability and financial success.