Senior Product Manager

• Increased Broker retention as a strategic initiative to expand the Enterprise segment from 30% to 50% globally within the first year, accountable for 90% of the company’s $4B annual revenue
• Reduced Time-To-Pay for Broker referrals from 60 days to 5 days via a new payment processing system, resulting in a 50% increase in broker retention and 70% reduction of manual work and team size
• Partnered with Sales and Growth Marketing to launch new WeWork products (WeWork Workplace) and scaled them to ~$100M ARR within the first year
• Launched WeWork native app’s first Push Notification Marketing segment with a stable 79% booking conversion and an increase of ~$5M+ ARR from bookings and upgrades
• Designed and Launched ‘Book a Tour’ on the referral web platform, contributing to a 48% increase in conversions

• Product Manager for the Member Referrals Program and Sales Department, stakeholders in multiple business functions
• Launched and scaled an internally built payment processing platform to transact $2B in total contract value
• Optimized Sales Operations Expense by 20%, continuously monitor data to eliminate system and operations inefficiencies resulting in faster time-to- pay for Real Estate Brokers

• Standardized Global Operations, defined user stories and drove execution in collaboration with Design, Engineering and QA
• Post-launch tracking and support for WeWork Referrals program focusing on Broker Payment trends and Customer Success

• Owned annual roadmap of Compliance systems, defined business requirements and collaborated with Engineering to achieve quarterly goals
• Owned delivery strategy for future enhancement cycles. Presented proposals to Senior Management and Information Technology teams to align on estimate and implementation