Customer Service

▪ Provided inbound and outbound telephonic customer support
▪ Managed customer accounts while following strict customer confidentiality policies.
▪ Remained knowledgeable on array of support, trainings, and offerings and provided information as needed.
▪ Provided high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general
inquiries and offering solutions, to make sure that objectives set by the customer are met successfully.
▪ Log customer information and purify the customer database
▪ Met and exceed daily goals and call volume
▪ Build sustainable relationships and engage customers by taking the extra mile.

▪Assisted customers with general account information or routine discrepancies.
▪Process stop payments, apply charges and prepare daily reports.
▪Follow established procedures and state and federal regulations in the processing of digital and paper financial documents.
▪Perform all data entry functions to ensure complete record keeping and processing.
▪Balance general ledger and in house accounts daily and monthly.
▪Answered members questions about the purposes and details of financial plans and transactions.

▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.

▪ Maintained a fun and safe environment for children
▪ Planning and delivering age-appropriate lessons or educational activities
▪ Collaborating with other child care workers and community members to develop programs that benefit children and students
▪ Developed activities to challenge student’s creativity and thinking skills
▪ Work with parents to help students progress towards educational and behavioral goals
▪ Enforced proper policies and procedures
▪ Maintained and updated student records.