IT Business Analyst

• Coordinates business requirement meetings with stakeholders to gather information and understand business needs, analyze business processes, while identifying opportunities for improvement.
• Conducts research and analyzes business processes to effectively determine the business need for a Service Request.
• Collaborate with development teams to ensure that the solutions meet business requirement expectations.
• Proficiently provides detailed test plans and scenarios in addition to documenting test results, while testing through migration.
• Effectively manage systems projects to assure that business objectives and requirements are realized

Lead tax collector responsible for the following:
• Ensuring the compliance of Georgia 500 forms and W2 legitimacy as it relates to Georgia law.
• Communicates proficiently to taxpayers the tax lien process and payment plan options.
• Effectively review compliance as it relates to the federal treasury offset program

Advance-level Auditor tasked with eliminating fraud responsible for the following:
• Reviewed the integrity of financial statements by verifying tax schedules and determining liabilities.
• Audited third-party tax preparers to identify any fraudulent activity.
• Representative of OSI in court as a response to taxpayer protest, petitions, or appeals process.
• Communicated effectively with legal analysts, officers, and directors, on identity theft and tax clearance claims.

Leader of an acclaimed team responsible for identifying $212 MM dollars in fraudulent tax returns
• Managed the following systems for a team of 15 Tax Examiners and 5 contract employees:
• Conducted interviews, performance appraisals.
• Provided daily direction, coaching, and skill assessment of team members, ensuring compliance with policies and Standard Operating Procedures (SOPs)
• Led and provided training to Office of Special Investigations team members regarding discrepancies related to (ITS)
• Managed financial analysis support with IT to improve the efficiency of the filtering work scheme by 28%