Operations Specialist

Responsible for end-to-end-services ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means the client needs for smooth transportation services.
Inputting and executing loads for dispatch/pick-up according to clients’ needs and requirements while remaining flexible and able to mold to difficult customer demands.
Building key relationships with both truckers and customers while proactively communicating via phone or email follow ups.
Container tracking to avoid detention, demurrage, per diem, storage, etc.
Strong understanding of Import Customs process related to freight/cargo releases, pickup numbers, clearance procedures, Rail/CY operations, etc. while acting as a lead facilitator to keep containers moving.
Ensuring all documentation regarding drayage shipments are correct, clear and communicated to the appropriate parties; proactively identifying when missing details will causes problems before they occur.

Maintained an organized and efficient setup of shipped orders.
Ensured quality standards were exceeded to ensure customer satisfaction and accuracy.
Preserved workflow to ensure maximum productivity and efficiency.
Assisted in training new shipping staff in policies, procedures, and routines.
Communicated with production teams, logistics staff, and carriers to expedite e-commerce shipments proficiently and precisely.

Serviced a variety of equipment to different companies throughout the Minneapolis-St. Paul Metro area.
Managed and supported customer accounts by being informative of new products and helping identify additional products and/or services that would further benefit the customer.
Ensured quality standards and proactively resolved customer concerns.
Negotiated service renewals and contracts.
Built strong rapport between different clientele.

Oversaw the location’s different outgoing route builds.
Trained, educated, and evaluated incoming hires of policies, procedures, and jobs responsibilities.
Ensured productivity, department goals, and quality standards were consistently met and exceeded expectations.
Managed daily accuracy of inventory, control, and accountability