Senior Implementation Engineer

 Deployed cutting-edge on-premise and cloud infrastructure for dealer partner technology implementations.
 Facilitated the procurement and installation of devices at dealerships, meticulously testing and validating installations for optimal performance
before training and go-live.
 Drove cross-functional collaboration, both internally and externally, to bring initiatives to successful completion.
 Efficiently managed multiple external vendors and stakeholders, ensuring each implementation's requirements were met within tight timelines.
 Successfully handled 5+ projects per month, demonstrating exceptional project management capabilities.
 Guided key stakeholders throughout the implementation life cycle, guaranteeing the successful deployment of our DMS (Dealer Management
System).
 Proactively identified and addressed implementation risks, streamlining processes and maximizing efficiency.
 Actively engaged in upselling dealership clients, showcasing the latest innovative solutions and transformative products

 Provided superior customer service by rectifying any complaints and concerns from Verizon management and engineering in a timely manner
 Cultivated relationships with the VZW In-Building team to become an approved vendor for construction projects and iBwave surveying
 Established relationships with the new VZW National In Building team
 Coordinated training with OEMs on various In-Building solutions for our EF&I team
 Attended VZTUF to build a relationships with VZW engineers and use my unique access (Crenchaw Configurator) to learn about new
technologies and upcoming initiatives
 Organized various events for VZW GA/AL management and Implementation engineers

 Contracted with Verizon to update the tool (Crenchaw Configurator) I created while contracting with VZW
 Contracted with the Verizon Implementation team to project manage the upgrading of 300+ sites in the North Alabama market
 Project managed the maintenance and repair of the HVAC systems for Verizon across Georgia & Alabama
 Managed numerous small project that qualified for direct assignment rather than bid approval
 Partnered with VZW inventory team the improve the efficiency of returning serialized equipment
 Help identify available non-serialized equipment that could be distributed to contractors

 Created a port mapping & equipment ordering tool (Crenchaw Configurator), used to implement MIMO across Georgia & Alabama Key
Result: Created a nomenclature and format, implemented across Verizon on a national level
 Designed site configurations to accommodate for future growth and reliability. Including but not limited to planning for future electrical leads,
equipment placements, and grounding concerns
 Documented purchase orders, permits, notice/proof of completion in accordance with Sarbanes-Oxley Act requirements
 Enhanced customer service experiences by designing, preparing, and scheduling construction of new equipment in order to meet expected InService dates for various events and venues.
 Responsible for coordinating with RF Planning, System Performance, Transport, and Cell/Switch Operations teams to upgrade existing sites as
part of Capital projects and facilitate maintenance projects when low performing cell sites were identified.
 Assigned, coordinated, and issued equipment to vendors to upgrade the LTE Digital Units. Key Results: Increasing capacity by 77% at almost
90% of sites across Georgia and Alabama
 Assisted in working with Ericsson to Carrier Aggregate the 700Mhz & AWS bands to increase throughput and improve handoffs. Key Results:
Increased network speeds up to 20 times
 Created best practices, processes, and training material to allow Operations to Carrier Aggregate multiple bands at existing sites. Key Results:
Reduced spending by eliminating use of third party vendors while increasing network data speeds
 Created a tool to more easily determine required equipment configuration to account for a number a variables and limitations by simply
inputting a few parameters into the tool
 Work with other regions to create national standards and processes to implement new technologies and techniques.
 Responsible for reviewing third party vendor construction and installation to ensure work is done precisely, properly, and in compliance with
Verizon standards.
 Assisted with tracking real estate, tracking regulatory, and managing numerous third party vendors in order to optimize the LTE network by
installing Remote Electronic Tilt antennas and tower-mounted amplifiers. Key Result: 400+ optimized LTE sites were put On-Air
 Interpreting design worksheets created by RF engineering to order equipment and implement designs.
 Track, manage, order, and distribute inventory to ensure material is on hand for vendors to complete all required work
 Reallocate unused material from cancelled projects to optimize existing sites and reduce cost.
 Coordinating with third party vendors to determine tower/mount structural integrity for future antenna designs
 Coordinate surveys for future site upgrades to predict any space constrictions or power plant limitations to limit construction delays