Program Manager

Leads the internal and external training delivery models for 20,000 Tech associates
Leads strategic and tactical thought partnership, designing roadmaps and solutions at scale while remaining on core strategic initiatives of Tech organization
Manages the business and learner needs across the Tech organization to inform curriculum priorities
Manages vendor partnership portfolio consisting of $2 million, executes learning marketing and administration tactics associated with vendors
Manages the internal and external certification portfolio, $500k budget and strategy for 20,000 Tech Associates
Curriculum Lead for onboarding training for newly graduated incoming Capital One software engineers
Manages team of six consisting of instructional designers and program managers for adult learning support to engineering teams for Tech College organization

Led cross-functional delivery teams to deliver impactful business outcomes for Propel program
Expanded Propel program across enterprise of Capital One to ensure all non-exempt associates have equal access to training material, internal recruiting advisors, podcasts and career panels for internal mobility
Partnered with project customers to provide strategic and tactical thought partnership, designing solutions for scale while remaining on core problem statement
Developed objective key results, roadmap and strategy for Propel program to measure success of program
Ensured deliverables, timelines and budget are met for Propel program as well as identify risks and issues and mitigate/escalate as needed
Established collaborative partnership with key stakeholders
Prepared and delivered effective communications regarding status of project for both internal and client teams
Seeks diversity of thought and input when decision making, approaching internal customers with empathy and creative solutioning

Consulted with technical advisors, business partners, and subject matter experts to shape and influence the curriculum strategy and roadmap for Cloud and Cyber disciplines
Used design thinking practices to understand, design, assess performance of and iterate on learning products
Actively managed discipline curriculum plan learner personas, learning objectives and learner experience maps
Partnered with internal stakeholders to manage vendor partnership portfolio and execute learning marketing and administration tactics
Managed cyber and cloud certification strategy for 11,000 software and data engineers
Ensured that all departments within the Technology organization are well versed on certification strategy which includes types of training, number of associates to be trained and data to support strategy
Provided post training support to all associates to ensure training needs are met
Managed team of three software engineers to successfully provide training to the Capital One Enterprise on Cloud and Cyber training
Facilitated relationship with cloud and cyber subject matter experts to execute on training needs
Managed training relationship with AWS to ensure that training needs are met from Tech College perspective
Managed marketing and communication processes for all Cloud and Cyber courses
Coordinated technical onboarding training for 800+ incoming software engineers in February and August of each year
Presented at 2020 AWS re:invent conference on how to increase certification adoption rates within teams