Rachel Whitehouse
Rachel Whitehouse

Customer Service

Actively looking · Member since 7 Sep 2023
Message
Location
United States
Desired salary
from 20 USD/hourly
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am passionate about helping others and am looking for a career in customer service to utilize my communication, empathetic, and organizational skills. I have experience completing projects at a financial planning firm, aiding in mental health recovery as a caseworker, and assisting in residence life customer service while completing my undergraduate degree.

Skills

11 capabilities

Experience

Career history

Project Consultant Fries Financial Services

Reviewed and organized outdated financial documents for proper archiving, implemented tracking systems to monitor progress of file review process

ACT Team Recovery Faciliator MHMR Authority of Brazos Valley

Provided psychosocial rehabilitation to a caseload of 9-15 adult clients seeing them twice weekly, provided crisis intervention as needed during the workday and during 2-3 monthly on call shifts, connected clients with community resources, assisted in goal making and implementing while documenting recovery progress, used trauma informed care and motivational interviewing with clients

Front Desk Worker Truman State University Residence Life

Provided excellent customer service to current and prospective students via phone and email, communicated effectively with full time staff, assisted with Residence Life projects as needed

Education

Learning history

Truman State University

BA

Bachelor of Arts in Interdisciplinary Studies

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