IT/Operations Tech

Maintained hardware performance, network connectivity, and software updates and installations for
onsite and remote employees.
-Developed a budget for on-boarding employee equipment/office needs in order to provide the best
office essentials and save on technical expenses.
-Diagnosed issues with warehouse-critical hardware and software, including handheld printers,
applications for inventory implementation and electronic logging devices for a fleet of vehicles.
-Led a company wide rollout for a new phone service provider involving 25+ users and over 50 phone
lines.

Performing 100+ during a nine month contract
-Ensured that the equipment used was prepared and in working condition
-Provided assistance to stage staff and fellow cast members
-Assisted supervisor with performance analysis
-Interact with guests and customers onboard

-Managing floor plans/planograms to keep the store in compliance with TUMI's expectations.
-Assisting customers on finding the right selection in order to reduce returns and/or exchanges for the
store.
-Built a system that helps employees keep track of customer needs and interactions in order to keep my
team aware of transactions made throughout the work week.
-Meeting and mostly over-exceeding sales goals and units per transactions set by the company.
-Achieved all of these things while working on a part time schedule.