Vice President, Client Services

Lead RCM divisions to develop and implement strategies that support the organization’s mission and vision while ensuring client success. Forecast growth projections and manage divisional budgets to attain financial stability and achieve business goals. Deliver presentations at conferences and webinars to offer expertise, generate new leads, and enhance brand awareness. Serve as industry expert to provide vital education to clients on regulatory changes and industry trends. Effectively partner with executive peers, driving innovation while maintaining strong internal and external relationships.
• Revamped account management model and optimized processes, resulting in a substantial 59% increase in incremental EBITDA.
• Achieved 30% reduction in operating costs by successfully negotiating complex client contracts and efficiently scaling teams.

Directed pathology/laboratory client services team to ensure exceptional client satisfaction scores within division. Implemented innovative and automated solutions to reduce labor costs by 15%. Collaborated with internal teams to attain SOC2 compliance certification. Formulated and executed strategic plans to achieve divisional objectives and optimize business expansion.
• Surpassed growth rate of 20% by securing new clients and cultivating strategic partnerships in previously untapped verticals.

Analyzed and assessed largest contract and investor of organization to determine key business objectives and stakeholder requirements. Cooperated with cross-functional teams to address customer issues and improve service delivery. Conducted regular meetings with customers to understand needs and concerns and provided appropriate solutions. Prepared reports and presented to C-suite, outlining customer feedback and performance metrics.
• Led successful implementation of 90+ concurrent projects, consistently delivering on 100% of go-live deadlines.

Developed and executed strategic plans to address changes in industry and position clients for success despite payor fee-for-service reimbursement reductions. Delivered consistent updates and reports to clients and internal stakeholders to communicate progress and revenue forecasts. Maintained accurate and up-to-date client records and documentation.
• Managed all aspects of revenue cycle management for 12 high-profile clients, resulting in $5M increase in annual company profits.