Guest Relations Working Lead

● Facilitate lead training
● Labor management throughout operating day
● Provide daily updates to cast based on operation
● Lesion from upper management to cast
● Maintain inventory for department
● Place and receive orders
● Responsible for up to 100 cast members at any given time
● Exhibit Company’s priorities: safety, courtesy, efficiency, inclusion
● Act as the point of contact during difficult guest interactions and assist as needed
● Provide management with reports on daily trends

● Be in constant contact with guests regarding Resort information
● Proactively problem-solve appropriate solutions
● Demonstrate compassion for difficult and personal guest situations
● Exhibit exceptional verbal, nonverbal, and written communication skills
● Able to stay calm during complex and fast-paced situations
● Share knowledge of our varying services for guests with disabilities
● Work in a team-oriented atmosphere

● Assisted guests in food order and retrieval
● Interacted with guests in theme with area of work
● Remained calm during high paced, high pressure situations
● Delivered excellent customer service
● High volume cash handling
● Addressed guest comments and concerns with great composure

Bachelor of Arts in Business Administration with a concentration in Entertainment and Hospitality Management