Highly Motivated Property Management Professional

● Supported and executed property management strategies, implementing policies, procedures, and practices that drove each property to surpass budgeted financial goals and achieve operational performance objectives
● Assisted Community Managers in addressing resident issues, legal inquiries, maintenance challenges, staff concerns, and project management, ensuring seamless operations
● Trained and coached Leasing, Property Management, and Maintenance teams in policies and procedures, enhancing team efficiency and productivity
● Provided technical and analytical support and training to software users, including Yardi, Rent Café, and Online Leasing, ensuring smooth software operations
● Managed payments and collections at each community, maintaining accurate resident ledgers, security deposits, fees, prepayments, and rent charges, while ensuring compliance with standards
● Successfully troubleshooted software interface issues, resolving department support cases promptly to minimize disruptions
● Actively participated in creating and reviewing Standards of Operating Performance for the multifamily portfolio, promoting efficiency and best practices
● Supported software implementations and upgrades, ensuring accurate data preparation and validation for new software setup
● Conducted quarterly audits, identifying areas for improvement and recommending policy and procedural changes to enhance day-to-day operations

● Proactively managed a 264 unit luxury apartment community
● Analyzed and remained within budgets provided and produces timely reports including purchasing, payroll, debt analysis, and legal document auditing
● Verified all incoming applications, reviews credit and income to qualify applicants for occupancy
● Managed all administrative support functions, including office organization, procedures, record keeping, schedules and staff performance
● Consistently maintained physical occupancy of 95%-100% while minimizing budget expenditures and increasing NOI
● Operated the software Entrata, Yardi, Knock and Rent Cafe for all lead, marketing and operations management
● Facilitated and maintained payments, ledgers and accounts of each individual resident
● Assisted in the preparation of the annual operating budget
● Maintained high customer service standards in a fast-paced environment

● Enhanced economic occupancy from 82% to 91% within a five month period at site level in Ohio
● Recognized with the Best of the Best award, commending superior customer service and going above and beyond
● Utilize AMSI and MRI software to manage resident communication
● Responsible for the accountability and work load efficiency of at least 14 employees
● Maintain timeliness of cash deposits, bills and statements of deposits, as outlined by Management policy
● Supervise and coordinate maintenance managers, construction projects (capital improvements), maintenance and repair items, subcontractors and vendors, and maintenance staffs for contract requirements and the daily operational activities for properties
● Ensure compliance with local, state and Village Green’s established rules, policies, safety measures and quality standards
● Provide designing and consulting on building renovations with soliciting and assessing the bids