Identity And Access Management (Iam) Analyst

● Provide EDI setup and support, as well as RPG development for EDI and stand-alone applications enhancing the organization’s overall efficiency.
● Work closely with EDI coordinators to validate and confirm accurate document mapping, leading to a 20% boost in efficiency within the past year.
● Collaborate with cross-functional teams during user acceptance testing to troubleshoot and resolve EDI issues, improving overall data accuracy by 15%.
● Generate test data for EDI team by identifying specific data requirements for various test scenarios, leading to the resolution of potential issues before deployment.
● Conduct system integration testing of EDI transactions to satisfy customer requirements.
● Standardize the RPG invoice program for EDI customer transmissions, reducing development time during customer onboarding by 50%.
● Resolved missing data elements using GAP analysis between customer EDI requirements and the standardized program.

● Configured network access and authentication by implementing Active Directory and Kerberos to maintain high levels of data protection and authentication integrity.
● Maintained AS400 user profiles and role-based access to align with specific user requirements, enhancing security and productivity while aligning with company compliance standards.
● Successfully set up and managed 50 IBM Notes email accounts for employees over a five-year period, improving communication across the organization.
● Provided technical support for 30+ EDI global clients increasing problem resolution by 60% over eight years.
● Created and managed a newsletter to effectively convey cybersecurity concepts and information on a variety of cybersecurity topics, contributing to a more secure work environment and a preemptive approach to cybersecurity.
● Collaboratively tested the network disaster recovery plan thus improving resilience and preparedness against potential threats and actual disasters while ensuring business continuity.
● Facilitated one-on-one IT orientation for new hires covering application access and usage instructions to perform their new role with confidence.
● Effectively communicated the organization's IT policies, procedures, and expectations during the orientation, ensuring clarity of the company’s standards.
● Actively participated in the development of an ecommerce website that increased sales by $105K within just six months of the website’s launch.

● Maintained role-based access control for the ERP system for 300+ users.
● Managed user passwords and security tables to ensure secure access.
● Developed a weekly customer attrition report used by customer service management to decrease churn by 10% within 2 months.
● Provided ongoing billing system application support; maintained billing system parameter tables including service code definitions, additions and modifications of billing-related codes and rate tables; maintained Pay-Per-View files, special events and schedules.
● Oversaw month-end/year-end processes to provide comprehensive summaries of the company’s financial and sales performance that aided in informed decision-making by management.