Designer

● Develop custom graphics and visual elements for websites, social media, marketing materials, promotional content,
original designs, and illustrations for a wide range of clients and styles.
● Proactively create content daily, monitor and respond to comments, messages, and inquiries from followers, across
multiple social media platforms.
● Successfully manage multiple projects simultaneously while meeting tight deadlines and maintaining high-quality
standards.
● Maintains professional written and verbal communication with clients from diverse backgrounds and levels of
expertise, ensuring clear understanding of project objectives, timelines, and deliverables.

● Principal designer for high impact graphic materials for all media requests from eCommerce Leadership and Disney
Central Executives, including in-person presentations, team building, infographics, and email headers.
● Designed and implemented coded themed email alerts to improve communication, cast engagement, increase overall
success of Guest interactions, drive revenue and profitability by decreasing the need for recovery.
● Supervised and analyzed labor for daily DPI Guest Support operation, including deployment of Cast and daily reports
to executive level leadership, while guiding frontline Cast and managing escalated Guest situations.

● Followed through on commitments while maintaining flexibility with additional assignments including internal graphic
design solutions as well as technical work.
● Managed several projects with quick timelines and deadlines while implementing requested edits.
● Drove rendered ideas into action, and influence peers to work together on a common goal.
● Lead meetings to report weekly numbers, solutions, and other IT issues to executive level leadership.
● Supported technical escalations from Guest, Cast Members, and IT partners through multiple platforms such as live
chat, emails, and ticket submissions.
● Analyzed data and complex information and translated into comprehensive messages to send to entire team.

● Effectively adapted to a constantly evolving product and work environment to support all digital Guest experiences.
● Utilized ability to express creativity, work independently, and communicate in a conversational manner that promoted
positive dialogue and established good rapport among both the team and Guests.