Customer Service Specialist

• Preparing dispatch documents, as well as generating freight bills and invoices
• Provide customer support for all customers, external and internal
• Communicating with customers about shipment details, such as delivery or pickup times, and any kind
of special handling requests that are needed
• Tracking transportation regulations and laws and ensuring that their drivers are following them
• Complying with DOT and FMCSA regulations for the driver and the company

• Provide customer support for all customers, external and internal
• Responsible for registering prospective buyers, verifying documents meet IAA requirements and
applicable state laws
• Responsible for online setup to allow buyers to participate in online bidding
• Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and
applicable state laws
• Answer customer inquiries originated via phone call, online chat or e-mail, and offer resolutions; with
the objective being one contact resolution

• Ensures the accuracy of all benefits enrollments to group administrators, brokers and member with accurate eligibility information
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
• Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
• Assists with the open enrollment process
• Interdepartmental communication regarding customer inquiries

• Work with the customer service team assisting and responding to gas emergencies, service requests and billing inquiries
• Offer solutions, utilize problem-solving skills and conceptual thinking.
• Prepare field orders (e.g., turn-ons, turn-offs, transfers, meter sets and removals); update and maintain
customer account information. Determine documentation requirements; review and maintain hard
copies when necessary.
• Accountable for meeting individual performance objectives

• Responsible for managing assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed

• Responds to customer, homeowner, delivery partner requests and inquiries
• Processes complex orders and requests with 100% accuracy from intake to filing
• Clarifies, diagnoses and resolves customer order issues
• Identifies and implements ways to improve overall level of service
• Advanced understanding of order fulfillment process