Business Analyst

Aide students with reading and math in a Montessori environment
Classroom management
Giving small group or individual lessons
Prepare and maintain classroom and materials
Maintaining confidentiality of all school and student-related information.

Support the training program - creating documentation, registering clients, communicating with clients, and looking for process improvement opportunities
Contracts and Billing - creating timely, accurate, and consistent contract execution and invoicing
Maintained company website using WordPress.
Maintained customer contact information using Constant Contact.

Develop and implement Train-the-Trainer programs for warehouse and manufacturing divisions; facilitate two training classes each quarter, applying organizational change techniques to improve processes.
Oversaw the implementation of a new shipping system (AgileElite) which included developing training manuals and work instructions, teaching classes to increase employee knowledge and use of new system, and working with Agile programmers to configure the system to meet business needs.
Lead process improvement projects such as the Customer Experience project that focused on coordinating with international subsidiaries in Korea, Japan, China, and Australia, and Japan to develop universal damage report procedures and systems.
Facilitated the implementation of new automation and information systems (Schaefer Systems International and Oracle WMS) and provide on-going troubleshooting, coordinating across departments and systems to increase efficiency and reduce errors.
Developed troubleshooting procedures for the Cut Not Shipped list to ensure systems functioned properly.
Conducted a training needs assessment for warehouse Leads, and then developed and implemented Leads Training program.