Customer Service

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner

Help suppliers to maintain inventory and work through issues with production like quality, & make sure there's on time delivery.
• Enter orders accurately, data entry
• Maintain data in multiple computer systems(ABB: paper industry system to make sure the production plans/data are correct and avoid under or over producing.)
• Correspond with internal customers daily to ensure inventory outages are kept to an absolute minimum.
Comply with company policies and procedures

Assisting co-workers with setting up and maintaining production of paper making equipment.
Read orders properly, ensure all materials are available, ensure proper set-up of equipment, and prevent machine maintenance while following all safe work practices.
• Monitor machines, equipment
• Housekeeping: washing up, raking up paper, shoveling debris
Produce a quality paper with little down time and waste

Assisted customers with setting appointments,
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Answered constant flow of customer calls with minimal wait times. Managed over 50 calls daily
• Filing documents
• Inbound/Outbound calls
Transfer calls to particular departments/administration
Respond to emails and voicemails in a timely fashion