Heather Payne
Heather Payne

Project Coordinator

Actively looking · Member since 9 Sep 2023
Message
Location
United States
Desired salary
from 23 USD/hourly
Work preference
Full Time
Experience level
Not set

About

Professional summary

Dedicated professional with a strong foundation in customer service, eager to pivot my career and apply my skills to the field of digital communication. Over the past 2 years, I've cultivated expertise in project management, team collaboration, and problem-solving.

My journey into digital communications is driven by a genuine passion for all forms of digital media. I've recently completed my degree in Film, Television and Digital Media, equipping me with a solid understanding of production, post production, and the importance of a digital media in marketing and entertainment.

Skills

24 capabilities

Experience

Career history

CSR promoted to Service Project Coordinator Pella

● Demonstrated active listening skills to attentively address customers' concerns, issues, and inquiries, ensuring their satisfaction.
● Maintained a consistently positive attitude and effectively managed customers' complaints by providing calm and prompt resolutions.
● Coordinated and executed project management activities, efficiently allocating resources, equipment, and information for seamless project execution.
● Devised actionable project plans by breaking down complex tasks into manageable actions and establishing realistic timeframes.
● Effectively delegated tasks to internal teams while assisting in schedule management to ensure timely project completion.
● Proactively identified evolving customer needs throughout project lifecycles, adapting strategies to meet their requirements effectively.
● Monitored project progress closely, promptly addressing any arising issues to maintain project momentum and deliverables.
● Served as the primary point of contact, fostering clear communication channels and providing regular project status updates to all participants.

Freelance Video Editor Trusted Medical

● Reviewed shooting script and raw material to create a shot decision list based on scenes’ value and contribution.
● Trimmed footage segments and put together sequences.
● Input music, dialogues, graphics and effects.
● Created rough and final cuts

Production and Marketing Assistant promoted to Smile Designer Brighter Image Lab

● Provided valuable support to the production team by assisting with lights, cameras, and set up as needed, ensuring smooth operations and high-quality output.
● Developed and curated captivating content for various social media platforms, engaging the target audience and driving brand awareness.
● Played a key role in creating and editing written, video, and photo content, leveraging creativity and attention to detail for impactful storytelling.
● Maintained a consistent and cohesive brand voice across different social media channels, reinforcing brand identity and strengthening audience connection.
● Collaborated closely with the marketing team to develop a well-planned social media calendar, aligning content with strategic objectives and maximizing reach.
● Assisted in the development and implementation of effective social media marketing strategies, contributing to increased engagement and brand visibility.
● Supported the scanning process and contributed to the cleanup of 3D scans, ensuring accurate and high-quality digital representations.

Social Media Brand Coordinator intern Home Design Television

● Assisted director of marketing in implementing marketing plans, public
relations, and advertising strategies.
● Created engaging text, image and video content.

Education

Learning history

Texas Christian university

Bachelors of Science in Communications - Film, Television and Digital Media

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