§ Actively listened to client objectives and concerns to maximize satisfaction.
§ Cultivated strong client relationships to build loyalty and trust.
§ Provided clients with a high level of customer service, including prompt and open
communication.
§ Analyzed and provided solutions to problems the team faced as our nationwide client
population grew
§ Consistently exceeded performance goals, boosted team morale, and mentored new
staff
§ Establish and maintain strong relationships with existing clients through sound
customer service, timely communication and relationship management skills.
§ Deliver on client services agreements and obligations
§ Provide analysis and recommendations on service improvements for compliance and
enhancements to productivity.
§ Provide regular value-added engagement with clients and internal departments
§ Helped executives and management develop and implement strategies for client
relations and overall account management.
§ Implemented and structured a new workflow through department to improve
productivity between client and team.
§ Worked closely with Business Partner Solutions Team on client requests and special
projects.
§ Provide regular two-way communication between the client and internal teams, to
create strong company representation and set proper client expectations.
§ Communicate effectively with our clients to resolve issues without escalation and
ensure client expectations are being met.
§ Investigate research and work with internal departments to resolve problems, questions or concerns with clients and client relations staff
