Remote Customer Service Representative

-Conduct market research and stay updated on industry trends to identify new opportunities for expansion.
-Manage the end-to-end planning and execution of all events, ensuring seamless logistics and exceptional customer service.
- Work closely with clients to understand their vision, preferences, and requirements, offering expert advice and guidance throughout the planning process.
-Proactively seek new business opportunities by networking, attending industry events, and building relationships with key stakeholders. 
-Develop and implement strategic plans to drive business growth and achieve revenue targets.

- Facilitated seamless event logistics, handling calls and email inquiries.
-Coordinate with internal teams, such as culinary, operations, and marketing, to ensure all event details are executed flawlessly.
-Maintain a strong pipeline of clients and foster long-term relationships to generate repeat business.

- Managed reservations and events, ensuring smooth operations.
- Led recruitment, training, and monthly progress meetings for new hires.
- Oversaw guest relations and implemented successful concierge outreach programs.

- Organized nightly reservations and optimized seating arrangements.
- Played a key role in training and mentoring new team members.
-VIP reservations for high end clientele in the fashion, art and music industries. 

- Successful training and development of new staff including scheduling. 
-Implemented  and oversaw Team-Building Programs and exercises. 
- Skillfully managed client communication and oversaw events, including meticulous BEO creation.