Technical Support

- Delegated tasks to colleagues, fostering a collaborative work environment and ensuring efficient completion of daily operations.
- Proficiently built and configured credit card terminals, ensuring seamless functionality and secure transactions for clients.
- Managed the process of virtual Return Merchandise Authorization (vRMA) for damaged terminals, streamlining the replacement procedure and enhancing customer satisfaction.
- Demonstrated expertise in terminal and virtual terminal troubleshooting, swiftly identifying and resolving technical issues to minimize downtime for clients.
- Facilitated web integration for clients, enabling seamless connectivity and improving payment processing efficiency.
- Successfully led and contributed to project management efforts, overseeing key initiatives from inception to completion, ensuring timelines and objectives were met.
- Conducted reconciliation of financial data, ensuring accuracy and compliance with accounting standards.
- Developed quick reference guides for internal use, simplifying complex processes and increasing team efficiency.
- Played a crucial role in training new hires, imparting product knowledge, troubleshooting skills, and customer service best practices to ensure a competent and capable team.

- Conducted comprehensive merchant statement cost analyses for prospective merchants, ensuring transparent and cost-effective solutions tailored to their specific needs.
- Acted as a key contributor in the sales process by effectively selling merchant accounts, emphasizing the value and benefits of our services.
- Guided merchants through the application process, providing step-by-step assistance to set up new merchant accounts and address any inquiries or concerns.
- Meticulously prepared and submitted merchant applications and all necessary supporting documents to the Fiserv processing bank, ensuring accurate and timely processing for approval.
- Proficiently created merchant gateway accounts, facilitating secure and efficient payment processing for clients.
- Conducted regular reconciliations to ensure financial data accuracy and compliance with accounting standards, providing clients with peace of mind regarding their transactions.
- Played a pivotal role in software and merchant account integration, collaborating with clients and technical teams to seamlessly integrate payment solutions into their systems, enhancing operational efficiency and customer experience.