Mohamed Ali

Development And Customer Support

Location
Canada
Desired Salary
20 - USD/hourly
Work preference
Contract, Full Time, Part Time
Status
Actively looking
Field / Industry
Admin & Virtual Assistant
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

Dutch - English -

About Me

Able to resolve client concerns in a friendly and discerning manner. Able to adjust team dynamics and grow with the changes that may arise from time to time. Quick on my feet and eager to learn new ways to help the team.

Skills

Customer ServiceWritingGoogle DocsDutchActive Listening

Education

York University
2021 - 2023

Bachelor of Arts with Honours

Experience

Writer @ Knopf/Random House Canada
2020 - Present

I'm under contract to produce two books, one is nonfiction while the other is a novel.

Development Assistant @ Gilda's Club of Greater Toronto
09/2019 - 11/2020

Assist the manager in fundraising efforts such as grant applications to foundations, gala preparation, marathons, and donor engagement.

Writer @ University of Regina Press
2017 - 2019

I produced a work of nonfiction.

Customer Service Rep. @ Bernstein Diet and Health
2015 - 2016

Worked in the call centre and answered inquiries from prospective clients regarding the diet plans. We also addressed concerns from existing clients about service at the clinics.

Various @ Metrolinx (formerly GO Transit)
2008 - 2014

Worked as an agent in the call centre and answered questions about the schedule and delays of our service. I also worked in the complaints department and resolved issues for riders. I completed my tenure there working at the control centre which allowed me to transmit information to the riding public regarding delays, detours and upcoming service adjustments.

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