Customer Success Advocate

Remote
• Provide support and effectively resolve customer issues in a timely and efficient manner via inbound and outbound calls.
• Must adhere to set company policies and procedures as well as those in place in place with the HIPPA Laws
• Exemplary organizational skills
• Ability to learn and embrace new changes to healthcare regulations.
• Offer support to healthcare providers and patients for further assist in yearly enrollment and re-enrollment into the Merck Access Program
• Resolve questions and concerns effectively and efficiently by actively listening, communicating clearly, and assuring understanding of the question/issue.
• Intuitively be knowledgeable about the oncology and other numerous biopharmaceutical drugs offered; ex: Verquvo, Keytruda, Welireg, Prevymis, Gardisil 9, etc.
• Document interactions, recording details of inquiries, complaints, comments, and actions taken, to include intake of Adverse Events

Remote
• Provide support and effectively resolve customer issues in a timely and efficient manner via inbound calls.
• Troubleshoot software issues using multiple processes.
• Exemplary organizational skills
• Problem solving and analytical, technical aptitude and ability to learn and embrace new concepts.
• Use and navigate multiple systems to document, research and log each case.
• Offer additional products and services when appropriate.
• Participate in researching and being knowledge able of all products and services.
• Initiative-taking person that can work well unsupervised.
• Demonstrates a thorough understanding of software and hardware skills inherent to the technology industry and resolve any issues that arise.

• Ability to relate professionally with people verbally as well as in written communication.
• Experience and proficiency with LabCorp Systems LCLS, LCWS, SIS order processing and reporting
• Exemplary organizational skills
• Problem solving and analytical, technical aptitude and ability to learn and embrace new concepts.
• Skilled in Office technologies such as Excel and MS Word
• Knowledge of lab process and operations
• Participate in an on-call rotation.
• Initiative-taking person that can work well unsupervised.
• Demonstrates a thorough understanding of the technical skills inherent to the healthcare industry and lifts any issues to leadership as they arise.

• Ensure safe work environment.
• Participates in stand-up activities with cross functional teams.
• Participate in Lean warehousing system on the floor.
• Read and follow detailed and defined instructions.
• Must be flexible in timely transactions when moved to different work areas throughout the day while adhering to productivity goals.
• Resolve task-related problems in straightforward situations.

• Completed detailed line inspections and visually inspected parts for consistent product quality.
• Training new employees according to standard operating procedure
• Filled out daily log sheets quickly and correctly.
• Set up machines for daily operations.
• Set up machines for daily operations.
• Built and maintained set-up sheets to produce injection molded parts.
• Set-up, operate, and adjusted die cast machines.
• Improve process to continually increase production and improve quality.