Customer service rep Mpf federal
Answer constant flow of customer calls with minimal wait time
• Provide excellent customer service as well as maintain a professional manner with all provers and customers
• Create authorizations for members receiving treatment at authorized urgent care medical facilities
• Verify HIPPA in regard to issuing any information regarding a member
• Assist medical providers to check claim status and denial reason
• Maintain a balanced call handle time, including quality scores for an overall good call matrix performance
• Assist veterans with pharmacy benefit and activation as needed.