Customer Service Representative
About Me
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.
Skills
Communication SkillsProblem SolvingSalesforceCustomer ServiceOrganizational SkillsMicrosoft OfficeReportingTroubleshootingTechnical SupportCritical ThinkingMicrosoft WordSlackZoomMicrosoft PowerPointEmailComputer LiteracyMobile TestingActive ListeningFast Learner
Education
Diploma
Experience
We would use Salesforce to receive emails and chats to answer any questions and
concerns the customer had
Identified and resolved issues to maintain connectivity and minimize downtime.
Responded to user inquiries about hardware and software, explaining features and
resolving questions.
Monitored and troubleshot IT infrastructure for operating issues, identifying failures
and degradation.
• Satisfied customers with quick, accurate service under tight deadlines.
• Listened to customer needs to identify and recommend best products and services.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Assisted customers in finding items in the store.
• Stocked shelves with products and ensured proper product placement.
• Conducted inventory checks to ensure product availability for customers.
• Processed customer payments using cash registers and POS systems.
• Cleaned and maintained aisles, displays, and counters throughout the store
• Built relationships with customers by providing helpful advice about products and services offered at the store.