Devops Engineer

● Executed the successful implementation and optimization of
applications on AWS utilizing ECS and EKS for over 1000 different
customers globally.
● Attained 100 five-star quality ratings worldwide within 5 months;
recognized by management with Awards for top new-hire in
Containers team for the Pacific Northwest region with 120% of
resolved cases.
● Delivered a 30% decrease in infrastructure costs and a 40% increase
in application performance for a customer migrating from On-Prem
application to AWS Cloud.
● Informed over 5,000 client queries, emails, and calls to resolve issues
related to AWS applications with ECS and EKS to save
cloud-computing costs for global customers by 50%.
● Coached 5 new Support Engineers over a period of 1 year, surpassing
customer service requirements and exceeding new hires to reach a
goal of 4 support tickets per week.
● Managed a 4-member cross-functional (product, engineering,
Technical account managers, support) team to document root cause
analysis on troubleshooting tickets for a customer.
● Resolved 90% of Severity 1 and Severity 5 technical support tickets
without the need to escalate to Level 5 technical support engineers.

● Orchestrated the development of 10 Docker containerization projects
for five different companies with on-time delivery and 13% under
budget completion.
● Spearheaded the optimization of volumes and EC2 instances, driving
a 35% increase in overall system speed; achieved faster page load
times, enhancing user experience and boosting customer
satisfaction.
● Revamped UI and app interface for customer-facing e-commerce
sites hosted on AWS, leading to 200K unique visitors per week.
● Initiated and revamped logo, website and brand for the company that
resulted in 85% ($100K) increase in revenue over 2 years.
● Directed interviews for upcoming Junior DevOps Engineers (10
one-on-one interviews) to formulate requirements of the job role and
expectations when meeting new clients.