Payroll Specialist

Process payrolls for our clients.
• Process banking, tax, HR, etc. requests.
• World class customer service through phone and email.
• Provide support to my team as needed.

● Working with PM’s to assume clients projects are ran smoothly
● Leading team through studies and focus groups as well as assigning positions to each field tech
● Attending execution and recruiting briefings with PMs to insure studies and focus groups run smoothly from beginning to end
● Inventorying study-related products immediately upon arrival
● Hosting clients on-site
● Communicating with PMs throughout studies/focus group sessions
● NetSuite and Asana experience
● Dual role as the Consumer Liaison if primary CL is out of office
● NetSuite experience as well as beginner Jira and Asana experience

● Greeting and welcoming guests and providing them with a positive first impression of the organization ● Directing guests and answering their questions
●Notifying kitchen workers of visitor arrival
●Maintaining security and telecommunications systems (RedJade, ARCS, NetSuite)
• Keeping office secure, monitoring logbooks, and issuing visitor badges
● Complying with procedures (including Covid-19 procedures), rules, and regulations on keeping a safe and clean reception area
● Contributing to the team by accomplishing tasks as needed
● Answering the telephone; taking and relaying messages; providing information to callers
•Providing administrative and clerical support
● Preparing letters and documents
● Receiving and sorting mail and packages
● Scheduling appointments and maintaining appointment calendar
● Coordinating meetings and organizing catering and room bookings
● Submitting payment reports for completed studies/focus groups
● Managing digital and hard-copy filing systems

• Responsible for taking ownership of customer issues until a resolution is reached, often having to find creative solutions to resolve the customer’s inquiries.
• Provided personalized customer service to customers via phone and email, often working with internal and external groups as an advocate for the customer.
• Prioritized tasks and managed time to ensure that scheduled follow up commitments with customers were completed on time
• Resolve customers issues and concerns with strong verbal communication skill
• Display courtesy and interpersonal skills with all customer interaction
• Liaison between all departments to obtain necessary information for a timely resolution
• Strong SAP knowledge