I am an experienced Administrative Assistant / Customer Support Assistant bringing forward a motivated attitude and a variety of powerful skills obtained working with a variety of employers with an array of backgrounds.
Reliable and organized bringing forth a motivated attitude and a variety of powerful skills with proven ability to serve as an effective liaison between companies and their potential and current clients by establishing and maintaining excellent communication and relationships with both employers and clients. Adept in a variety of tasks and always looking to deliver effective solutions to all problems and supporting colleagues and superiors with excellent assistance skills. Bilingual, hardworking, and ready to join my next team.
Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.
Scheduled events and created and maintained the office calendar.
Successfully identified and resolved data entry errors, resulting in improved data accuracy
Consolidated spreadsheets and reporting, increasing efficiency
Managed calendar of appointments, filed expense reports, composed and prepared confidential correspondence.
Coordinated daily customer service operations such as front desk processes, orders, and payments.
Conducted data entry and verification to ensure data accuracy and completeness
Worked to achieve high customer satisfaction rates by providing optimal customer service.
Brought forth excellent customer service skills and a committment to customer satisfaction.
Helped to increase customer return rates by providing excellent customer service at all times.
Updated and maintained CRM platform with effective data entry skills
Accurately verified information and updated information databases as necessary.
Consistently worked with client satisfaction in mind using a variety of channels including Zendesk & more.
Responded to over 50 emails/tickets daily and other correspondence to facilitate communication and provide product & financial details as needed.
Entered all customer orders and shipping/tracking records with over 99% accuracy.
High School Diploma
Bachelor's Degree in Dentistry
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