Operations Manager

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Led warehouse improvement initiatives to advance operational efficiencies.
Managed four different departments to provide optimal coverage and meet production goals. Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
Directed and supervised a team of 25 engaged in Authentication, Quality Assurance, and Outbound operations

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Oversaw and improved handling of Priority Orders through proactive coordination of daily operations, resulting in 97% same-day SLA.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Supervised inbound and outbound warehouse operations in two locations, with over 8,000 units shipped daily. Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
Established new operation procedures that reduced un-shipped unit rate by 20%

Coached employees to work together to carry out daily functions and meet service objectives. Achieved and surpassed production targets through effective staff management, task allocation, and materials coordination. Managed daily intake and shipping of over 7000 units while supervising multiple team members across 2 locations.